FAQ

Answers to the questions we are asked most often. Where a question is covered by a full policy, we link to it so you always see the current terms.

How can I contact you?

Email support@vantrio.shop or call (617)-618-5903. You can also use our Contact page.

AquaDentica, 11 Robert Toner Blvd., Ste 5-351, North Attleboro, MA 02763-1156, United States. Vantrio is operated by AquaDentica.

How do I track my order?

Use our order tracking page with the tracking number from your shipping confirmation email. If you cannot locate your tracking details, email support@vantrio.shop with your order number.

Can I change or cancel an order?

Contact us as soon as possible after placing your order. Cancellation is not guaranteed. Once an order has been processed, submitted to a supplier, prepared for shipment, shipped, customized, or placed into production, we may be unable to cancel it. If cancellation is not available, the order is handled under our Return & Refund Policy.

Where can I find shipping information?

Full details are in our Shipping Policy. In short: we ship to eligible addresses within the United States only, orders typically process within 1–7 business days after payment is received and verified, and processing time is separate from shipping transit time. All timeframes are estimates and are not guaranteed.

Where can I find the return and refund policy?

All return and refund terms are set out in our Return & Refund Policy, which is the authoritative version. Please read it for current deadlines, eligibility requirements, fees, exclusions, and procedures before requesting a return. Our Return Policy page links straight to it.

My item arrived damaged, defective or incorrect. What do I do?

Contact support@vantrio.shop as soon as possible, and keep the item and all original packaging. It helps to include your order number plus clear photos of the item, the packaging and the shipping label. Reporting deadlines and the full procedure are set out in our Return & Refund Policy — please check it, as time limits apply.

What payment methods are accepted?

We accept the payment methods made available through Shopify's secure checkout, which are displayed on the checkout page for your location and device. Apple Pay and Google Pay are supported. See our Payment Policy for more.

Do you offer a warranty?

See our Warranty page and Section 16 of our Terms of Service.

Do you ship internationally?

No. We ship to eligible addresses within the United States only, and we do not sell to, ship to, or accept orders for delivery in the European Union. See our Shipping Policy.