Payment Policy

This page explains how payment works at Vantrio. It should be read together with Section 6 of our Terms of Service, which is the authoritative version.

Accepted payment methods

We accept the payment methods made available through Shopify's checkout. The methods available to you are displayed on the checkout page and may vary by location and device — the checkout page is always the accurate list for your order.

Apple Pay and Google Pay are supported on this store.

Payment and order processing

Payment information is submitted through checkout when an order is placed. We begin processing an order after payment has been successfully authorized or received. Order processing times are set out in our Shipping Policy.

Prices, taxes and additional charges

Prices, discounts, and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, delivery fees, freight fees, customs, import charges, assembly fees, installation fees, or other charges. Any applicable taxes and shipping charges are calculated and shown at checkout before you confirm your order.

Payment security

Payments are processed through Shopify's secure checkout over an encrypted connection. Vantrio does not store your full card number or payment credentials on this website. How we handle the personal information involved in an order is described in our Privacy Policy.

Accurate payment information

You agree to provide current, complete, and accurate purchase, payment, billing and shipping information. We reserve the right to contact you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Declined or failed payments

If a payment is declined or does not complete, your order will not be processed. A transaction may be declined by the applicable bank, payment provider, or payment-processing system. If this happens, please verify that your payment and billing information is correct and try again, use another payment method offered at checkout, or contact your payment provider. If an order does not go through, contact support@vantrio.shop before placing a duplicate order.

Refunds

Approved refunds are issued to your original payment method. Refund timeframes and any applicable deductions are set out in our Return & Refund Policy.