Shipping policy
Thank you for shopping with Vantrio. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order, you agree to this Shipping Policy.
WHERE WE SHIP
We currently ship to eligible addresses within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories, only where shipping is available for the specific product, supplier, carrier, and delivery address.
Some products may only be available for delivery within the contiguous United States. Product availability, shipping eligibility, shipping cost, and delivery timeframe may vary by product and address.
We do not ship to:
P.O. boxes where carrier delivery is unavailable
APO, FPO, or DPO addresses where carrier delivery is unavailable
Freight forwarders
Hotels
Storage units
Temporary addresses
Addresses where carrier or freight delivery is unavailable
Countries or regions where shipping is unavailable, prohibited, restricted, or excessively delayed
We do not sell to, ship to, or accept orders for delivery in the European Union.
We reserve the right to limit, refuse, or cancel shipment to any address, region, or location at our discretion, including where delivery is unavailable, impractical, restricted by carrier policy, restricted by supplier policy, or flagged by fraud prevention or risk controls.
ORDER PROCESSING TIME
Order processing times vary by product, supplier, warehouse, shipping destination, and fulfillment method.
Unless a different timeframe is stated on the product page or at checkout, orders typically process within 1-7 business days after payment is received and verified.
Processing time is separate from shipping transit time. Business days are Monday through Friday, excluding U.S. federal holidays.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary by product, supplier, warehouse, shipping destination, carrier, delivery method, and fulfillment method.
Unless a different timeframe is stated on the product page or at checkout, estimated total delivery is generally within 30 days after the order date.
Some large, oversized, freight, made-to-order, supplier-shipped, Alaska, Hawaii, Puerto Rico, U.S. territory, remote-area, or special-handling items may take longer. If a product has a specific delivery estimate, the product page, checkout, or order confirmation may provide additional information.
All shipping and delivery timeframes are estimates only and are not guaranteed.
30-DAY SHIPMENT RULE
If no specific shipping timeframe is stated on the product page, at checkout, or in your order confirmation, we will ship the order within 30 days after the order date, unless we obtain your consent to a delay or issue a refund as required by applicable law.
If we cannot ship your order within the timeframe stated at checkout, on the product page, in your order confirmation, or in this Shipping Policy, we will handle the delay as required by applicable law. Where required, we may provide notice of the delay, request your consent to the delay, offer a revised shipping date, allow cancellation, or issue a refund for unshipped items.
SHIPPING COSTS
Shipping costs may vary by product, order size, order value, package size, package weight, shipping destination, carrier, supplier, warehouse, and delivery method.
Some products or orders may qualify for free shipping. Other products or orders may have shipping, freight, handling, delivery, oversized-item, remote-area, or special-handling fees. Any applicable shipping or delivery fees will be shown on the product page, at checkout, or both, unless otherwise stated.
Shipping fees, delivery fees, freight fees, handling fees, and service fees are non-refundable unless otherwise required by law or unless the refund is due to our error.
SHIPPING CARRIERS
We may use carriers and delivery partners such as UPS, FedEx, USPS, DHL, regional carriers, freight carriers, local delivery partners, suppliers, manufacturers, warehouses, or other fulfillment partners depending on the product, destination, package size, and fulfillment method.
Some products may ship directly from suppliers, manufacturers, warehouses, or fulfillment partners. Packaging, labels, carrier names, and shipping origins may vary by product.
TRACKING
If tracking is available for your order, tracking information will be sent to the email address provided at checkout once your order ships.
Please allow time for the tracking page to update after the carrier receives the package. Tracking updates may be delayed due to carrier processing, weekends, holidays, weather, system delays, or other events outside our control.
SPLIT SHIPMENTS / PARTIAL FULFILLMENT
Orders may be shipped in separate packages or fulfilled in multiple shipments. Items in the same order may ship from different suppliers, warehouses, manufacturers, or fulfillment partners.
If your order ships in multiple packages, you may receive multiple tracking numbers, and items may arrive on different dates.
LARGE, OVERSIZED, AND FREIGHT DELIVERY
Large or oversized items may ship by freight carrier.
Unless otherwise stated on the product page or at checkout, freight delivery is curbside delivery only. Curbside delivery means the carrier delivers the item to the curb, driveway, garage entrance, building entrance, or another accessible location determined by the carrier.
Curbside delivery does not include inside delivery, room-of-choice delivery, stair carry, elevator carry, unpacking, assembly, installation, packaging removal, old furniture removal, or disposal unless expressly stated on the product page or purchased separately where available.
Some freight deliveries may require a delivery appointment, signature, liftgate service, or customer availability during the delivery window. Customers are responsible for responding to carrier scheduling requests and being available for scheduled delivery appointments.
Missed appointments, refused deliveries, inaccessible delivery locations, incorrect addresses, or failure to schedule delivery may result in redelivery fees, storage fees, return freight fees, restocking fees, or other charges.
DELIVERY ACCESS
Customers are responsible for ensuring that the delivery location is accessible and safe for the carrier.
Before ordering, please confirm that the item will fit through doorways, hallways, stairways, elevators, entryways, and the intended room or space. Customers are responsible for measuring their space and delivery path before placing an order.
We are not responsible for failed delivery, refused delivery, delivery delays, or return costs caused by restricted access, insufficient space, stairs, elevators, gated entrances, missing access codes, unsafe conditions, unavailable recipients, or other delivery access issues.
INCORRECT SHIPPING ADDRESS / RE-SHIPPING
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned, delayed, lost, misdelivered, or undeliverable because the customer entered an incorrect or incomplete shipping address, failed to provide required delivery information, failed to claim the package, failed to schedule delivery, missed delivery attempts, or provided an inaccessible address, the customer may be responsible for re-shipping fees, redelivery fees, storage fees, return shipping, return freight, restocking fees, or other related charges.
We are not responsible for packages delivered to an incorrect address if the address provided by the customer at checkout was inaccurate or incomplete.
DELIVERED BUT NOT RECEIVED / LOST / STOLEN PACKAGES
Once an order has been handed over to the carrier, delivery timing and final delivery are outside our direct control.
If a package is marked as delivered by the carrier but you cannot locate it, please check your delivery location, household members, neighbors, building staff, mailrooms, parcel lockers, leasing office, and the carrier.
You may contact us at support@vantrio.shop so we can review the shipment information. We do not automatically refund or replace orders marked as delivered by the carrier. Any replacement, refund, or other solution in these cases will be handled at our discretion, except where otherwise required by applicable law.
If a package appears to be lost in transit, contact us at support@vantrio.shop. Where appropriate, we may assist with a carrier search or claim.
DAMAGED SHIPMENTS
Please inspect your order immediately upon delivery and before assembly, installation, or use.
If an item arrives damaged, defective, missing parts, or incorrect, contact us at support@vantrio.shop within the timeframes stated in our Return & Refund Policy.
Keep all original packaging until the issue is resolved. Photos of the item, packaging, shipping label, and damage may be required.
DELAYS OUTSIDE OUR CONTROL
We are not liable for delays caused by events outside our reasonable control, including but not limited to carrier delays, supplier delays, warehouse delays, severe weather, natural disasters, customs inspections, customs clearance, labor shortages, strikes, public health events, transportation disruptions, system outages, incorrect address information, inaccessible delivery locations, high order volume, holidays, or other events outside our control.
INTERNATIONAL ORDERS
We currently do not ship internationally unless expressly stated on the product page or at checkout.
If international shipping is made available in the future, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, tariffs, and other charges imposed by the destination country unless otherwise stated at checkout.
CONTACT
If you have any shipping questions, please contact us at:
AquaDentica
11 Robert Toner Blvd., Ste 5-351 North Attleboro, MA 02763-1156
United States
Phone: (617)-618-5903
Email: support@vantrio.shop
Vantrio is operated by AquaDentica